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帖子发起人: rong   发起时间: 2014-11-14 08:40 上午   回复: 2

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   2014-11-14, 08:40 上午
lesily88 离线,最后访问时间: 2014/11/13 8:54:45 rong

发帖数前500位
注册: 2014-11-13
发 贴: 2
客服的IE老是崩溃,谁能帮忙分析一下。
Reply Quote
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Desktop\2b0507_0901\user.dmp]
User Mini Dump File with Full Memory: Only application data is available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is: 
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Mon Sep  1 08:54:36.000 2014 (GMT+8)
System Uptime: 0 days 1:27:02.819
Process Uptime: 0 days 0:56:39.000
................................................................
................................................................
................................................................
.......
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntdll.dll - 
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(c90.7c0): Access violation - code c0000005 (first/second chance not available)
eax=1ca84be8 ebx=009a03c8 ecx=00000000 edx=1ca84d38 esi=1ca84be0 edi=009a0000
eip=00000000 esp=044afff4 ebp=00000000 iopl=0         nv up ei pl nz ac po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00200212
00000000 ??              ???


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   2014-11-14, 09:00 上午
lesily88 离线,最后访问时间: 2014/11/13 8:54:45 rong

发帖数前500位
注册: 2014-11-13
发 贴: 2
Re: 客服的IE老是崩溃,谁能帮忙分析一下。
Reply Quote
执行了  !analyze -v

0:003> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

***** OS symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ntdll!_PEB                                    ***
***                                                                   ***
*************************************************************************
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for aclayers.dll - 
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*** ERROR: Module load completed but symbols could not be loaded for iexplore.exe
*** ERROR: Module load completed but symbols could not be loaded for xpsp2res.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for normaliz.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msls31.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for Flash32_11_2_202_235.ocx - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SocketClient.ocx - 
*** WARNING: Unable to verify checksum for MSWINSCK.OCX
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSWINSCK.OCX - 
*** WARNING: Unable to verify checksum for AISoftPhoneX_TopEng.ocx
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for AISoftPhoneX_TopEng.ocx - 
*** WARNING: Unable to verify checksum for DATABUSV3.DLL
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for DATABUSV3.DLL - 
*** WARNING: Unable to verify checksum for iccctrl3.ocx
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for iccctrl3.ocx - 
*** WARNING: Unable to verify checksum for ctiapidll.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ctiapidll.dll - 
*** WARNING: Unable to verify checksum for byteorder.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for byteorder.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libipsi_crypto.dll - 
*** WARNING: Unable to verify checksum for libipsi_osal.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libipsi_osal.dll - 
*** WARNING: Unable to verify checksum for HTCPAPI.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for HTCPAPI.dll - 
*** WARNING: Unable to verify checksum for ITSProbeAPI.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ITSProbeAPI.dll - 
*** WARNING: Unable to verify checksum for TcpITSProbe.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for TcpITSProbe.dll - 
*** WARNING: Unable to verify checksum for ICDSocketWrapper.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ICDSocketWrapper.dll - 
*** WARNING: Unable to verify checksum for IcdMcp.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for IcdMcp.dll - 
*** WARNING: Unable to verify checksum for replaysftp.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for replaysftp.dll - 
*** WARNING: Unable to verify checksum for ipsi_sftp.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ipsi_sftp.dll - 
*** WARNING: Unable to verify checksum for ipsi_sftposal.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ipsi_sftposal.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for zlib1.dll - 
*** WARNING: Unable to verify checksum for FastKDCore.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for FastKDCore.dll - 
*** WARNING: Unable to verify checksum for Web800Ctrl.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for Web800Ctrl.dll - 
*** WARNING: Unable to verify checksum for xmllib.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for xmllib.dll - 
*** WARNING: Unable to verify checksum for uslib.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for uslib.dll - 
*** WARNING: Unable to verify checksum for rtp.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for rtp.dll - 
*** WARNING: Unable to verify checksum for audcodec.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audcodec.dll - 
*** WARNING: Unable to verify checksum for SipStackService.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SipStackService.dll - 
*** WARNING: Unable to verify checksum for FastFx.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for FastFx.dll - 
*** WARNING: Unable to verify checksum for resipx.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for resipx.dll - 
*** WARNING: Unable to verify checksum for libeay32.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libeay32.dll - 
*** WARNING: Unable to verify checksum for ssleay32.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ssleay32.dll - 
*** WARNING: Unable to verify checksum for RegService.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for RegService.dll - 
*** WARNING: Unable to verify checksum for CallService.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for CallService.dll - 
*** WARNING: Unable to verify checksum for MediaService.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MediaService.dll - 
*** WARNING: Unable to verify checksum for audio.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audio.dll - 
*** WARNING: Unable to verify checksum for udp.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for udp.dll - 
*** WARNING: Unable to verify checksum for video.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for video.dll - 
*** WARNING: Unable to verify checksum for sdp.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for sdp.dll - 
*** WARNING: Unable to verify checksum for audcodan.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audcodan.dll - 
*** WARNING: Unable to verify checksum for audcodg3.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audcodg3.dll - 
*** WARNING: Unable to verify checksum for audcodg9.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audcodg9.dll - 
*** WARNING: Unable to verify checksum for audcodic.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audcodic.dll - 
*** WARNING: Unable to verify checksum for audcodpa.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audcodpa.dll - 
*** WARNING: Unable to verify checksum for audcodpu.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for audcodpu.dll - 
*** WARNING: Unable to verify checksum for vidench1.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for vidench1.dll - 
*** WARNING: Unable to verify checksum for viddech1.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for viddech1.dll - 
*** WARNING: Unable to verify checksum for videncm4.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for videncm4.dll - 
*** WARNING: Unable to verify checksum for viddecm4.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for viddecm4.dll - 
*** WARNING: Unable to verify checksum for vidench3.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for vidench3.dll - 
*** WARNING: Unable to verify checksum for viddech3.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for viddech3.dll - 
*** WARNING: Unable to verify checksum for vidench4.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for vidench4.dll - 
*** WARNING: Unable to verify checksum for viddech4.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for viddech4.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for esent.dll - 
*** WARNING: Unable to verify checksum for GOOGLEPINYIN.IME
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for GOOGLEPINYIN.IME - 
*** WARNING: Unable to verify checksum for AIDispatchCenter.ocx
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for AIDispatchCenter.ocx - 
*** WARNING: Unable to verify checksum for AIAgency.ocx
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for AIAgency.ocx - 
*** WARNING: Unable to verify checksum for AIMessageClientX.ocx
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for AIMessageClientX.ocx - 
*** WARNING: Unable to verify checksum for EtCell.ocx
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for EtCell.ocx - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for imgutil.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wmp.dll - 
*** ERROR: Module load completed but symbols could not be loaded for wmploc.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wmasf.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for WMVCore.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mshtml.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wininet.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for iertutil.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msi.dll - 
*** WARNING: Unable to verify checksum for borlndmm.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for borlndmm.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for pngfilt.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxtmsft.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for iepeers.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxtrans.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ieapfltr.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mshtmled.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dot3api.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for urlmon.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for xmllite.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for WINDOWSCODECS.DLL - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for eapolqec.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for qutil.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dot3dlg.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for eappcfg.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for GdiPlus.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for eappprxy.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for onex.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for uxtheme.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for shimeng.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for comctl32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msxml3.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ieui.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for olepro32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for netapi32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for hnetcfg.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ieproxy.dll - 
*** ERROR: Module load completed but symbols could not be loaded for mfc42loc.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for lpk.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for rsaenh.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dbghelp.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSOHEVI.DLL - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dispex.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ddrawex.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mswsock.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wshtcpip.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ws2help.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ws2_32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wsock32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mpr.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for samlib.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for actxprxy.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for sensapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msacm32.drv - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wdmaud.drv - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for winspool.drv - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wzcsapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for vbscript.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvbvm60.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for scrrun.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msdmo.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSCTFIME.IME - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ddraw.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mscms.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dciman32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvfw32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mfc42.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ksuser.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dsound.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for usp10.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSIMTF.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSCTF.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mlang.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for userenv.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for devenum.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for jscript.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for sxs.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvcp60.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for setupapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for winsta.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msimg32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for imm32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for comdlg32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for cscdll.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for cscui.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for crypt32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for cryptdll.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ole32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for atl.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for winmm.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for psapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for credui.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wintrust.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for imagehlp.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntmarta.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wmi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for mprapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for iphlpapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for apphelp.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msasn1.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for adsldpc.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for rtutils.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for rasman.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for tapi32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for rasapi32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dnsapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wtsapi32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wldap32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for winrnr.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for rasadhlp.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for clbcatq.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for comres.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for oleaut32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for comctl32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for midimap.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msacm32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for version.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvcrt.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msv1_0.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for activeds.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for netman.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for user32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for advapi32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for rpcrt4.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for gdi32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for shlwapi.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for secur32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvcr80.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSVCR71.DLL - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for MSVCP71.DLL - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for kernel32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for dhcpcsvc.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for quartz.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for shell32.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wzcsvc.dll - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for netshell.dll - 
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: IMAGE_NT_HEADERS32                            ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: kernel32!pNlsUserInfo                         ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: kernel32!pNlsUserInfo                         ***
***                                                                   ***
*************************************************************************

FAULTING_IP: 
ntdll!wcsncpy+512
7c930aeb 8901            mov     dword ptr [ecx],eax

EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 7c930aeb (ntdll!wcsncpy+0x00000512)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000001
   Parameter[1]: 00000000
Attempt to write to address 00000000

PROCESS_NAME:  iexplore.exe

ADDITIONAL_DEBUG_TEXT:  
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: ieframe

FAULTING_MODULE: 7c920000 ntdll

DEBUG_FLR_IMAGE_TIMESTAMP:  4f9569c9

ERROR_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

EXCEPTION_PARAMETER1:  00000001

EXCEPTION_PARAMETER2:  00000000

WRITE_ADDRESS:  00000000 

FOLLOWUP_IP: 
ieframe!Ordinal300+340a
3ed3e4a4 8bff            mov     edi,edi

FAULTING_THREAD:  000007c0

BUGCHECK_STR:  APPLICATION_FAULT_NULL_POINTER_WRITE_WRONG_SYMBOLS

PRIMARY_PROBLEM_CLASS:  NULL_POINTER_WRITE

DEFAULT_BUCKET_ID:  NULL_POINTER_WRITE

LAST_CONTROL_TRANSFER:  from 3ed3e4a4 to 00000000

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
044afff0 3ed3e4a4 001a1e80 00000000 0c0c0c0c 0x0
00000000 00000000 00000000 00000000 00000000 ieframe!Ordinal300+0x340a


STACK_COMMAND:  ~3s; .ecxr ; kb

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  ieframe!Ordinal300+340a

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ieframe.dll

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  NULL_POINTER_WRITE_c0000005_ieframe.dll!Ordinal300

WATSON_STAGEONE_URL:  

http://watson.microsoft.com/StageOne/iexplore_exe/7_0_6000_17110/4f90b21d/ntdll_dll/5_1_2600_6055/4d00f2a7/c0000005/00010a

eb.htm?Retriage=1

Followup: MachineOwner
---------


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   2014-11-14, 19:48 下午
Raymond 离线,最后访问时间: 2020/7/3 3:40:25 格蠹老雷

发帖数前10位
注册: 2005-12-19
发 贴: 1,303
Re: 客服的IE老是崩溃,谁能帮忙分析一下。
Reply Quote
访问空指针,发生在IE的模块里,但未必是IE本身的问题,从模块列表看,IE进程里加载很多第三方的模块,你们的应用也是加载在IE中?
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高端调试 » 软件调试 » WinDbg » Re: 客服的IE老是崩溃,谁能帮忙分析一下。

 
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